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All the products on the Pádel Man ia website have the guarantee of the suppliers, who guarantee that these items are in perfect condition for use.
In accordance with current regulations, these products have a two-year warranty from the time of purchase, if the purchase was made before January 1, 2022, being 3 years for purchases made after this date. During the first six months, the problem is presumed to be due to a factory fault, unless proven otherwise by the supplier. From the sixth month and up to three years, it will be the client who has to prove that the failure was due to an original failure.
Please, to manage the guarantee of a product purchased on the Pádel Man website, open a new query, sending an email to incidencias@padelmania.com . Please, tell us your order number and add photos or videos that allow us to understand your incident.
You can obtain all the information about guarantees and returns on the following page: https://padelmania.com/es/content/23-returns
If you already had a ticket open previously, you can continue managing it by the same means.