RIGHT OF WITHDRAWAL
The customer has a period of 15 calendar days, from the date of receipt of the merchandise, to return a product. It will be the customer who will bear the return shipping costs. Merchandise received postage due will not be collected.
You have the right to withdraw from this contract within a period of 14 calendar days without justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email) to:
Definitely Time2Padel SL
C/ San Ramón Nonato, 4
(28046 - Madrid)
With the following information:
- I hereby notify you/we (*) that I withdraw from my/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)
- Ordered on/received on (*)
- Name of the consumer or consumers
- Address of the consumer or consumers
To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
ProWe will agree to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise.
In any case, you will not incur any expenses as a result of the refund, although we may withhold the refund until you have received the goods, or until you have presented proof of their return, depending on which condition is met first.
You must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract.
The term will be considered fulfilled if you return the goods before said term has expired. The address to which you must send these products is:
Main Avenue 27/30
30169 San Gines, Murcia.
You must bear the direct cost of returning the goods.
Only you will be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and operation of the goods.
*To determine the nature, characteristics and proper functioning of the goods, the consumer must only carry out the same manipulations and inspections of the goods as those that would be admitted in a commercial establishment.
RETURNS & EXCHANGES
The customer may change any item that he does not like as long as he meets the following conditions:
The customer has a period from the 15th to the 30th, from the date of receipt of the merchandise, to return a product. It will be the customer who will bear the return shipping costs. Merchandise received postage due will not be collected.
All returns must be approved by Padelmania, for which the following requirements must be met:
1.- Send the products with the purchase invoice, including a contact telephone number.
2.- The products must benew and unused, with original seals and labels(boxes, blister packs, plastics, accessories, etc.).
3.- The products must arrive in perfect condition. In case of sending shoes or other products that have their own box, this box must be protected since it is considered part of the article and cannot be used as a shipping box.
If the return has been approved, you can create avoucher with the amount of the purchaseto spend on future purchases in our online store or physical store without an expiration date or, it could be exchanged for another product, making the relevant compensations if their prices were different, and you can also proceed to refund the full amount through it payment method made by the customer.
If when placing the order, the customer did not have to pay shipping costs, we will deduct €6.50 + VAT from the total amount that the customer will receive
Important - Breakage due to transport
When the customer receives an order and when opening it one of the products is broken or damaged, he or she must notify our customer service department (email@example.com) providing a photograph, if possible within the first 24 hours from receipt of the package, so that we can give you a solution.