Shipping Policy

Shipping costs

Peninsula and Portugal:

* Gifts of the corresponding products may be included
* Estimated shipping time: 48 to 72 business hours

* Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* Estimated shipping time: 48 to 72 business hours

Balearics:

* Gifts of the corresponding products may be included
* Estimated shipping time: 48 to 72 business hours

* Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* Estimated shipping time: 48 to 72 business hours

CANARY ISLANDS, MADEIRA, CEUTA AND MELILLA:

* Gifts of corresponding products cannot be included

* Estimated shipping time: 7 to 10 business days

* Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* In shipments to the Canary Islands, Ceuta and Melilla, peninsular VAT is not charged, but the tax corresponding to your community must be paid at destination 

* Estimated shipping time: 7 to 10 business days

* In shipments to the Canary Islands, Ceuta and Melilla, peninsular VAT is not charged, but the tax corresponding to your community must be paid at destination  

AZORES ISLANDS:

* Gifts of the corresponding products cannot be included
* Estimated shipping time: 7 to 10 business days

* Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* Estimated shipping time: 7 to 10 business days

EUROPE (European Union EU):

* Gifts of the corresponding products may be included
* Estimated shipping time: 3 to 5 business days

* Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* Estimated shipping time: 3 to 5 business days

AMERICA AND REST OF THE WORLD:

* Gifts of the corresponding products cannot be included
* Estimated shipping time: 2 to 5 business days

* Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* Estimated shipping time: 2 to 5 business days

Customs information

If an address outside the EU is indicated for the delivery of the product, you may be obliged to pay import duties and taxes, which will be charged at the time the package reaches its destination. Any additional amount due to customs clearance will be borne by you . As an importer, you must therefore comply with all applicable laws and regulations in the country where you receive the order. It is reported that international shipments are subject to inspection and opening by customs authorities  

Purchases from abroad

In order to deduct VAT from International invoices, it is essential to indicate the Identity Card or Passport number.
Shipping costs, applicable taxes, and other surcharges and commissions will appear broken down at the time of purchase, (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.
It is possible to estimate and collect a deposit for import duties during the order processing process. These funds will be used to pay import taxes to the appropriate authorities, when your order has reached the destination country.
The estimated amount of import tax will appear on the summary page of your order. If this amount does not appear in the summary of your order, customs expenses will be borne by the recipient.

Offer and acceptance

The contracting procedure and the pre-contractual information are in Spanish and this language will be used to carry out the contracting. If it can be carried out in another language, it will be indicated before starting the contracting procedure.

Delivery times.

The transport of the products will be carried out through external companies, which will carry out the door-to-door service, usually within a period from our confirmation of shipment of:

Peninsula and Portugal
The delivery time is from 48 to 72 hours (on business days) as long as we have stock of the requested products and the payment method is PayPal or cash on delivery. If your payment method is deposit or bank transfer, the shipping process will begin once the deposit with the order reference has been received in the PADELMANIA account.
If your order is not in stock, you will receive it in 3-7 business days.
If your order is not in stock and we verify that getting said order is greater than 7 business days, we will immediately inform you with the waiting time indicated by the material distributor, and the client may, in this case, accept or reject the order. order.

Canary Islands, Azores, Balearic Islands, Ceuta and Melilla and international shipments
Delivery times may be longer than those indicated above. You can consult us through customer service.
Depending on the volume of the order, the term could be extended. In any case, it will be indicated automatically when making the purchase. All this, without prejudice to the existence of force majeure or when, due to any circumstance beyond PADELMANIA, delivery cannot be made, in which case the user will be notified as soon as possible. Gifts are included only for shipments to Europe, except the Canary Islands, Madeira and the Azores Islands where they are also included, unless a discount voucher is applied. PADELMANIA also reserves the right not to include them if they disproportionately increase shipping costs.   
  

Place of delivery

PADELMANIA undertakes to deliver the product in perfect condition to the address indicated by you. In order to optimize the delivery process, the address you provide must be an address where delivery can be made within normal business hours. Before making the payment, you will have the option to put a shipping address different from the one with which you have registered. In this way, PADELMANIA does not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, as is the absence of the addressee, in these cases. 
  

Transfer of risk and ownership

The buyer acquires ownership of the PADELMANIA products the moment they receive the shipping confirmation and the product leaves our warehouses. The delivery is considered made from the moment in which the product has been made available to the User at the place of delivery indicated by the User. The risk of the products (among others, loss, impairment or theft) will be transmitted to the User from the moment the product / s has been made available to the buyer in accordance with the provisions of these Conditions.  
                    
 

Problems in the delivery and tracking of orders

You must notify us of non-receipt of orders exceeding the deadlines indicated above.

• If your order is national in the Peninsula or the Balearic Islands - You will receive an SMS from Envialia with your tracking code.
• If your order is national to the Canary Islands, Ceuta and Melilla, Portugal (Peninsula, Madeira or Azores), Europe or international - You will receive an e-mail from your carrier with your tracking code.

You can check the status of the shipment with your tracking code in the following links depending on the carrier:

• SEUR: https: //www.seur.com/livetracking/pages/seguimiento-online-busqueda.do? Faces-Redirect% 20 = true & segOnlineIdioma = es
• Correos: https://www.correos.es/es/es/herramdamientos/localizador/envios#
• Send : https://www.envialia.com/seguimiento/

If it is impossible for us to make the delivery, the company will contact you again to agree on a new delivery time or delivery date. The logistics company will inform you of the appropriate option.

When your order is delivered, you must check that everything is in accordance with what was requested.
If there is any discrepancy or problem with the order, you must contact PADELMANIA through the emails mentioned above, leaving us your personal data and order number reflecting the discrepancy or problem and we will contact you shortly to solve the problem.