• Do the products include tax?

Yes, the prices displayed on the website are inclusive of 21% VAT, so that the amount shown is the definitive payable by the consumer ( for valid requests to the prices Peninsula and Balearic Islands ).

  • Can I order if I am in the Canary Islands, Ceuta or Melilla ?

Yes For these cases there are special conditions. We recommend contacting our Customer Service on the phone +34 954 189 157 for further information.

  • Do rackets include bag or you have to buy separately?

All our rackets include bag cover in the price, except for those promotions in which rackets are accompanied by a full bag.

  • Can I choose the racket weight?

Yes, immediately after making your order you can send an email to sat@padelmania.com indicating your name and the range of desired weight. Ranges suggest recommend a minimum of 10g . Example: 365 - 375gr .

To prevent the order has already been processed and shipped, Please contact immediately after ordering.

If you do not have the required weight , we will contact you stating the weights available.

  • The website will not let me choose the size of a garment, what can I do?

To see all available sizes for an item that has multiple colors, you first have to select the color you want to see . Once selected, will automatically load the sizes available for the color you have selected. If the size is not listed, it is not in stock 

  • What´s the meaning of the acronym in size chart?
SIZE DEFINITION DESCRIPTION
XXS EXTRA EXTRA SMALL EXTRA EXTRA PEQUEÑA
XS EXTRA SMALL EXTRA PEQUEÑA
S SMALL PEQUEÑA
M MEDIUM MEDIANA
L LARGE GRANDE
XL EXTRA LARGE EXTRA GRANDE
XXL EXTRA EXTRA LARGE EXTRA EXTRA GRANDE

 

I want to buy an item and the sizes available are numbers (6, 8, 10, 12, 14, 16), What is the associated size?
These sizes correspond to the average size for a child of that age, that is, a shirt size 8 means that the manufacturer believes that it is used by a child of 8 years. 

Because there is no universal sizing between manufacturers, we can not offer our clients an objective measure of the sizes.

Is the same price if i buy more than one product instead of buying only one?
Yes, we fight to have the most competitive prices and we offer our customers attractive rates from the first unit.

Can I request an invoice for my order?
Todos nuestros envíos llevan una factura de compra con todos los datos del cliente y artículos.

How can I pay for my order?
You can pay using differents methods

* Transfer and deposit

Banco Santander

BIC Code: BSCHESMMXXX 

IBAN: ES17 0049 5327 73 2116253461

Beneficiary: Padelmania S.L

*Credit or debit card: We accept Visa, MasterCard, Maestro, VISA Electron.

* Cash on delivery payment: You pay the courier for your order when it is delivered to you.

Shipping

How much shipping costs i will paid?

* Spanish Peninsula and Balearic Islands.

             
  METHODS OF PAYMENT   ORDERS > 100€   ORDERS < 100€  
  TRANSFER OR DEPOSIT   FREE   7,5€  
  CARD   FREE   7,5€  
  CASH ON DELIVERY   8,95€   8,95€  
             

* Canarias Islands, Ceuta and Melilla:

Our prices are listed with VAT, applicable tax in theSpanishPeninsulaandBalearic Islands. Due to the fiscal conditions of the Canary Islands, Ceuta and Melilla, the customers will not pay this tax, but  the specific tax for each zone (IGIC, IPSI).

Shipping charges: 20,79€ (Customs charges DUA = 12,84€ including in the price)

Will the shipping cost depends of the number or articles i order?
No, shipping costs depend on the amount of the order and payment. You can enlarge information on the previous question. 

What happen if there is any item in my order out of stock?
Our Customer Service staff will contact you via email or telephone any incident within a maximum of 24 working hours of placing the order.

If I order today, when will it hit me? 
95% of our orders are delivered within 24-48 hours (business days) to the Peninsula and Balearic Islands. Orders for Canary Islands, Ceuta or Melilla take about 10 working days, because ussually depends of customs process.

What happend if the carrier loses or damages my shipment? 
In this case you will have to contact our Customer Service by calling 902 253 249 or send an email to sat@padelmania.com exposing your situation. After knowing the incident, we will replace the item immediately, without this cause you any cost. In the event that the product could not replace due to lack of stock, we would proceed to a full refund of the amount you paid for items damaged or lost. In case of total loss of the order, the shipping will also be refunded (if they'd paid).

¿Is possible to ship an order to another adress than the one i have registered?
Yes, you  cando it:

* Before ordering: When you login on the web (when you walk in as a registered user), appear your registration you can change in that time and then make the purchase.

* After ordering: You can send an email to sat@padelmania.com and indicate your name and new address. To prevent the order has already been processed, please indicate any changes immediately after ordering.

Exchanges and returns

Can i change the product size after recieve my order? 

You can exchange any item you don´t like under the following conditions:

* If the product is new, wihtout signs of use and with original seals and labels.
* If the product has not been tampered for example washing o sewing.

If the product meets the above conditions, you can exchange the item for another we have in stock or request a refund of money paid. Shipping costs incurred in returning goods at your expense. You can expand information on: 

http://padelmania.com/en/exchanges-and-returns

Warranty

What does the rackets warranty cover exactly?

The product warranty covers any manufacturing defects and not those caused by the intentional or incidental sets, such as friction with walls, hitting the ground, colliding with another shovel, etc game. You can get more info at: 
http://www.padelmania.com/en/en/product-warranty